FAQ’s
Hey guys! I’m Ayla Yard, the owner of Ayla’s Bridal! We are an appointment only bridal boutique, with a hope to help you create a beautiful memory during your dress shopping journey… with the ultimate goal (fingers crossed!) of you becoming a #RealAylasBride and finding your wedding gown with us!
One thing we pride ourselves on at Ayla’s is fabulous customer service…we hope these Frequently Asked Questions will be helpful in preparing for your dress shopping journey! If we can answer any other questions, please let us know! We are happy to help!
So let’s get started….
Why are we appointment only?
We are by appointment only at Ayla’s for the simple reason of creating the absolute best experience for each bride. When a bride books with us, the store is reserved just for her and whoever she chooses to bring along (see the next questions for guest limitations!). If you are in the area and want to try to catch us between appointments, feel free to pop by the store without scheduling an appointment ahead of time. We cannot promise we will have availability for you to browse or try on… but if we are there, and there are no other guests, we would love to meet you! If we are with a bride at the time, we won’t be able to assist you right then (out of respect for the bride and her experience while in the store…don’t worry! We will do the same for you if you decide to come back by for a scheduled time!), but we would be happy to schedule a time for you to come back and shop!
How many guests can come along to shop for a wedding gown?
Don’t leave anyone out when scheduling your bridal shopping appointment at Ayla’s… bring as many guests as you’d like! We have seating for up to 6, but as long as your guests are good with standing, you’re welcome to bring whoever is important for you to have there for that memory!
*As a general recommendation, we would advise only bringing the absolute most important people with you…we have found 4 guests (max) is the sweet spot. Sometimes more opinions are not a good thing! However, it’s your day, and we are happy to host anyone you’d like!
What is included in a bridal shopping appointment?
When you book an appointment at Ayla’s, that reserves the entire bridal boutique for just you (and of course, your crew)! No other brides to be stealing the show, or eaves dropping on your conversations… just you and your entourage! Our appointments are 90 minutes long, with a large bridal suite for changing gowns, and a beautiful showroom for your guests to wait in during dress changes! …… oh! and a bottle of champagne to enjoy during your appointment if you wish! Cheers!
What is the price range of gowns at Ayla’s?
All of the gowns at Ayla’s are under $4,500…. most of our gowns fall between $1,000-$1,500. We have a small selection of consignment gowns in store, as well as options for “Off The Rack” purchasing to allow for low stress if you’d prefer to take your gown with you the day of your appointment. (Layaway options are also available! Just ask us for the details!)
*Have a budget less than $1,000? Let us know prior to booking your appointment and we will help by doing a little “pre shopping” for you to make sure we have what you’re wanting in our store!
Does Ayla’s have an In House Alterations Specialist?
Ayla’s does not have an in house Alterations Specialist, however we do have a WONDERFUL local resource for you! Alterations are SO important, and we want you to be in great hands, so we will be glad to give you guidance on this if need be!
What if I love the gown, but want to customize some things?
We pride ourselves on customization! We love taking a gown and making it TOTALLY YOURS! We have sleeves, skirts, veils, belts, etc., in store to help with making the dress absolutely perfect for your style!
*Bring some inspiration pictures with you when you come in so we can get a clear idea of your vision!
Why do we require a debit/credit card at the time of booking an appointment?
We require a debit or credit card to be kept on file (provided at the time of booking an appointment at Ayla’s) to lock in your appointment time. A $50 fee is charged 3 days prior to your bridal appointment. If you find your wedding dress with us within a 12 month period after your first appointment, this fee is applied as a credit towards your dress!
This card is not required to be used to purchase your gown. There are no “holds” put on this card. Due to our busy schedule, having a card on file locks your appointment time in and reserves the boutique ONLY for you for that 90 minute time slot. *A reminder email is sent out 48 hours prior to your appointment, as well as a confirmation email sent at the time of booking, just so we know we are all on the same page! Let’s be honest, we are human, and we make mistakes- and we also know how busy you are planning your BIG DAY! So this keeps communication flowing!
Please do us the courtesy of providing 48 hours notice or more for cancellation, or call us anytime prior to your appointment to reschedule your appointment.
Does Ayla’s have a formal line as well, for mother’s/grandmothers, wedding guests, homecoming and prom, etc.?
We do have a formal line while styles last…this line is in the process of being discontinued and we will be fully bridal in the very near future! That being said, we are not offering special orders, and all styles are marked to under $100! We are also by appointment only for formals as well. If you have any questions, or are interested in scheduling an appointment to shop our formal line, please reach us via the contact page, or give us a call!
What if I change my mind after purchasing the gown? Can I receive a refund?
All sales are final at Ayla’s. If you have a gown on Special Order or Layaway, any payments or deposits made towards your purchase are non-refundable. If something changes with your purchase prior to paying off the remaining balance, situationally, any future payments can be voided. We understand life happens, money is tight, some events get cancelled, etc., and we want to do our best to help when those things occur. Thank you for understanding our policies and procedures from a business standpoint. We appreciate you!
Sometimes choosing the dress can be more difficult than choosing the groom! But similarly to choosing the groom, when you know, you know! Our job at Ayla’s (and we think we do it very well!) is to give our brides a wonderful, memorable bridal shopping experience… and if you find “The Dress”, that’s just icing on the cake! If you have further questions, message us or give us a call! We would be happy to help in any way we can!